Privacy Policy
We care about your privacy.
INTRODUCTION
Focus on the Family New Zealand and its affiliates (“Focus on the Family NZ”, “we”, “our” or “us”) respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand.
This privacy policy outlines how we collect, use, disclose, store, and protect your personal information when you visit or interact with any website operated by or on behalf of Focus on the Family NZ (“Website”).
By using our Website, you agree to the terms of this policy and consent to the collection, use, and disclosure of your personal information as outlined herein.
WHAT IS PERSONAL INFORMATION?
Under New Zealand law, personal information means any information about an identifiable individual. This includes information such as your name, contact details, IP address, or any other data that can identify you directly or indirectly.
SCOPE OF THIS POLICY
This policy applies to information we collect:
- On our Website.
- In email, text, or other electronic messages between you and this Website (e.g. prayer requests, counselling inquiries).
- When you engage with our services (e.g. subscriptions, donations).
This policy does not apply to:
- Information collected offline.
- Third-party websites or content accessed via links from our Website. These third parties have their own privacy policies and we are not responsible for their handling of your information.
COLLECTION OF PERSONAL INFORMATION
We collect personal information in several ways:
- Directly from you: through forms, emails, phone calls, or interactions on the Website.
- Automatically: via cookies and analytics tools when you browse our Website.
- From third parties: including affiliated organisations or partners (e.g. Focus on the Family US) and service providers.
We collect only the personal information that is necessary for our functions or activities and will notify you of the purposes at the time of collection or as soon as practicable afterward.
TYPES OF INFORMATION WE COLLECT
We may collect:
- Identifying information: Name, email, phone number, mailing address.
- Technical information: IP address, browser type, login data, operating system, etc.
- Transactional information: Donations, subscription preferences, event registrations.
- Sensitive information: Prayer or counselling requests (collected only with your consent).
- Behavioural information: Website activity (pages visited, time on page, referral source, etc.).
USE OF PERSONAL INFORMATION
We use your personal information for purposes such as:
- Providing services and content you request.
- Managing subscriptions, donations, and communications.
- Improving Website performance and content.
- Conducting marketing, outreach, and fundraising (with your consent).
- Complying with our legal obligations.
We will only use personal information for the purpose it was collected or a directly related purpose, unless you consent otherwise or it is required by law.
DISCLOSURE OF PERSONAL INFORMATION
We may share your information with:
- Our affiliates and authorised contractors.
- Third-party service providers.
- Legal or regulatory authorities, where required.
- Others, with your consent or where permitted by law.
We will not sell or rent your personal information to third parties.
CROSS-BORDER DISCLOSURE
Your personal information may be stored or processed overseas. Where this occurs, we will take reasonable steps to ensure your information is protected by comparable safeguards as required under New Zealand law.
By providing your personal information, you authorise such transfers.
STORAGE AND SECURITY
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure, including through:
- Secure servers and password-protected systems.
- SSL encryption for online transactions.
However, no transmission over the Internet can be guaranteed as 100% secure. You use our Website and submit information at your own risk.
COOKIES AND ANALYTICS
We use cookies and other tracking technologies to improve Website performance, analyse traffic, and customise content.
You may disable cookies via your browser settings. To manage Google-based behavioural ads, visit Google’s Ads Settings.
ACCESS AND CORRECTION
Under the Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you.
- Request correction of any inaccuracies.
To make such a request, contact our Privacy Officer. We may verify your identity and may charge a reasonable fee.
RETENTION OF INFORMATION
We retain personal information only for as long as necessary to fulfil the purposes it was collected for or as required by law. After that, it is securely deleted or anonymised.
CHILDREN
Our Website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.
YOUR RIGHTS AND CHOICES
You can manage how we use your personal information:
- Marketing emails: Unsubscribe at any time.
- Cookies/tracking: Adjust browser settings or use opt-out tools.
- Withdrawing consent: Contact us to withdraw consent for future use (subject to limits).
CHANGES TO THIS POLICY
We may update this policy from time to time. The revised version will be posted on this page with the date of the latest update.
CONTACT US
If you have questions or wish to access your personal information, contact:
Privacy Officer
Focus on the Family New Zealand
PO Box 2014, Rangiora, Christchurch
Email: support@family.org.nz
Phone: 0800 200 362